Operations help for owner-led businesses in the GTA
Most small businesses run on the owner's instincts. That works until it doesn't.
I put simple numbers in place so you can see what's going on, find where you're losing time and money, fix the biggest problems, and leave you with a system you can run yourself.
Sound familiar?
You're busy. You're just not sure where the money goes.
- You can't say off the top of your head which jobs or customers actually make you money.
- You find out how the month went weeks after it's over.
- The business still needs you in every decision.
- New business comes in waves you can't predict.
- You're working harder than ever and the profit isn't following.
Who this is for
Owner-led businesses, roughly 1 to 40 people.
Small enough that you still touch almost everything, big enough that running on gut feel has started to cost you. Trades, professional services, clinics, agencies, and shops across Toronto and the GTA.
Probably not the right fit: pre-revenue startups still searching for a product, or larger firms that already have an operations team in place.
How it works
Decisions made on facts, not hunches.
My whole approach is one idea: get the real numbers in front of you, then act on them. It runs in the same order every time, because each step is only as good as the one before it.
Verify what's real
Before changing anything, I check what your numbers actually say, not what everyone assumes. If a number can't be proven, it gets flagged as an open question rather than treated as fact. Everything that follows rests on this.
Put measurement in place
Then I build the simple systems that keep those numbers coming, hooked up to the tools you already use, so you're not relying on memory or a year-end scramble to know how you're doing.
Fix what's costing the most
With the picture clear, we change the few things hurting you most, and you can actually see the difference, because by now we're measuring it.
Proof
What this looks like in practice.
For one founder-led software company, a customer base shrinking by about 68 a month was growing by 25 in roughly ten weeks, with cancellations cut from 3.2 to 1 down to 1.35 to 1.
Where to start
Pick the size of help you need.
Everything is a fixed-fee project with a clear price and a clear end. Most owners start with a Check-Up, then fix one thing at a time. The more you take on together, the better the rate.
The Business Check-Up
What's working, what's costing you, and what to fix first, ranked by payback. A physical for your business.
$3,000 · from $1,500 for very small shops
Worth at least the fee, or you don't pay.
Fix one thingScoped builds
Plug the leaks, see your numbers weekly, keep your customers, turn on the leads, or get the business out of your head.
$5,000 – $9,000
Keep me aroundOperating Partner, on call
A senior operations person in your corner each month, keeping your numbers current and the next move clear. Month to month.
$2,000 – $3,500/mo
Best valueThe Tune-Up
Don't want to pick one thing? The Check-Up plus two builds, handled in one stretch, at one bundled rate.
$15,000
In their words
What people say.
“The person you want in the room when decisions have lasting impact.”
“A true partner, with a talent for translating challenges into actionable steps.”
“If there's a problem, you hear it directly, but always with a solution attached.”
“Excels in high-pressure environments that demand deep insight and a detail-focused perspective.”
“A decisive, thoughtful leader who weighs every angle to find the best course of action.”
Ready to find out what's really going on?
Book a short, confidential call. If a Business Check-Up is the right next step, we'll book it. If it isn't, I'll tell you that too.